FAQS

Yes, the pool is heated to a comfortable 26 degrees during the winter months.

Certainly. Feel free to get in touch with our reservations team to coordinate this for your check-in. Additionally, we take full prepayment during check-in to ensure a seamless and contactless check-out process

Yes, we’re proud to offer two specially designed accessible rooms at Novotel Surfers Paradise, ensuring comfort and convenience for all guests. These rooms feature lowered beds, walk-in showers, handrails, lowered wardrobe railings, well-placed switches, and digital food service menus. Click here to learn more.

For booking enquiries, email [email protected] or call +61 7 5579 3499.

Yes, all rooms have Smart TVs with access to free-to-air digital TV and casting capabilities. Additionally, USB ports are available for device connectivity, though cables are not provided.

Yes, all in-house guests receive access to complimentary WIFI.

While our facade improvements are underway, the pool will be closed on weekdays until 4 pm but will be available for guest use from 4 pm to 10 pm. On weekends and during school holidays (14 Dec – 27 Jan), the pool will remain open all day. For your convenience, alternative pool options are also available nearby. Minimal noise may occur, but we’re committed to keeping disruptions as low as possible.

Thank you for your understanding as we work to make your future stays even better!

Please email [email protected] or call +61 7 5579 3499 .